Times Square based firm, The BBB Conglomerate Network have announced that customer retention has improved by 6% which has boosted their status as a leading New York agency.Recent reports from The BBB Conglomerate Network have revealed that their revenue has increased by twenty one per cent since the introduction of a new customer service policy. The firm now reveals the same policy has improved customer retention by six per cent, which has enriched the company’s already glowing reputation as the leading outsourced sales firm in New York City.
Customer retention is crucial for a business to succeed, as it is an activity that a selling organization undertakes to reduce customer deflections. Effective customer retention begins with the first contact an organization has with a customer, and continues throughout the entire lifetime of the relationship. Customer retention is about exceeding the customers’ expectations so that they become loyal advocates of the brand.
One small business website recommends the following steps for successful customer retention: go the extra mile; boost staff motivation; keep it fresh but familiar; invite complaints; remind customers that you are there; maintain a human touch; lock in clients for longer; monitor feedback; offer good after sales support and be your own competitor.
In regards to The BBB Conglomerate Network’s flourishing retention, managing director, Antoine Bell has disclosed that “it is fantastic to see such positive results from some very small but obviously very important changes to our business strategies. It has become very apparent how much customers appreciate a personalized service and now that we are able to report and monitor improvement through this customer service policy we can use the statistics as a way to show new potential clients why we have become renown in New York City has a leading agency. By asking questions and understanding how the customer may benefit from the product, we are able to improve the level of service provided.
Whether that means recommending a product better suited to their individual needs or advising them on a loyalty service that may save them money later down the line; every time we have a genuine conversation with a customer we increase our chance of repeat business for our clients.”
Bell also adds that “the culture within a business will determine whether your organization builds on past accomplishments or implodes in the face of adversity.”
Customer retention is a vital necessity to ensure that The BBB Conglomerate Network continues to progress in the business world.